Privacy Policy

Last updated: 27 August 2026

1. Who we are

This website is operated by Meisai LTD ("Meisai", "we", "us", "our"), a company registered in England and Wales under company number 17416984, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

We are the data controller for the personal data described in this policy. If you have any questions about this policy or how we handle your data, contact us at contact@meisai.io.

2. What personal data we collect

We collect personal data in a few limited ways:

• Contact form: when you submit our contact form, we collect your name, email address, company name (optional), and the message you send us.
• Live chat: if you use the chat widget on our site, we (and our chatbot provider, Botpress) collect the messages you send and technical information needed to run the conversation, such as a session identifier.
• Automatically collected data: like most websites, our hosting and analytics infrastructure may log standard technical information such as your IP address, browser type, device type, and pages visited, for security and performance purposes.

We do not knowingly collect any special category data (such as health, financial, or biometric information) through this website, and we ask that you don't include it in messages to us.

3. How we use your data

We use the personal data we collect to:

• Respond to your enquiries and requests for a call or consultation;
• Provide, discuss, and deliver our services to you if you become a client;
• Operate and improve the live chat experience on our website;
• Maintain the security, performance, and proper functioning of our website;
• Comply with our legal and regulatory obligations.

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects, and we do not sell your personal data to anyone.

4. Legal basis for processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Consent — when you voluntarily submit the contact form or start a chat conversation with us.
• Legitimate interests — to respond to enquiries, run and secure our website, and understand how it's used, in ways that don't override your rights and interests.
• Contract — where processing is necessary to take steps at your request before entering into a service agreement, or to perform one once you're a client.
• Legal obligation — where we need to retain or disclose data to comply with the law.

5. Cookies

Our website uses a small number of cookies and similar technologies, mainly to support the live chat widget and to load fonts. For full details of what's used and why, see our Cookie Policy.

6. Third-party services we use

We share limited data with a small number of trusted third-party service providers who help us run this website and respond to enquiries:

• Formspree — processes and delivers the messages you submit through our contact form.
• Botpress — powers the live chat widget on our site and processes the messages exchanged within it.
• Calendly — provides the scheduling pop-up used to book a call with us and processes the details you enter when booking (such as your name, email address and chosen time).
• Google Fonts — serves the typefaces used on our website; loading a font may involve your browser making a request to Google's servers.

These providers only process data on our behalf, for the purposes described above, and are not permitted to use it for their own purposes. Some of these providers may be based, or process data, outside the UK — see Section 8 below.

7. How long we keep your data

We keep enquiry and chat data for as long as reasonably necessary to respond to you, maintain a record of our communications, and meet any legal or accounting requirements — generally no longer than 3 years after our last contact with you, unless a longer period is required by law or you become a client, in which case data relevant to that engagement is kept for the duration of our relationship plus any applicable statutory retention period.

8. International data transfers

Some of the third-party providers listed in Section 6 may store or process data outside the UK or European Economic Area, including in the United States. Where this happens, we rely on appropriate safeguards recognised under UK data protection law, such as the UK's International Data Transfer Addendum or equivalent standard contractual clauses, to ensure your data remains protected.

9. Data security

We take reasonable technical and organisational measures to protect the personal data we hold against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure of your data, in certain circumstances;
• Request that we restrict or object to certain processing;
• Request a portable copy of the data you've provided to us;
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, email us at contact@meisai.io. You also have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO) at ico.org.uk if you believe we haven't handled your data properly.

11. Children's privacy

This website and our services are directed at businesses and are not intended for children. We do not knowingly collect personal data from anyone under the age of 16.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. We'll update the "Last updated" date at the top of this page when we do. We encourage you to review this page periodically.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at contact@meisai.io or by post at Meisai LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.